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The CPG Guys are joined in this episode by Lisa Kinney, VP Customer Analytics & Market Intelligence at Albertsons Companies, one of the largest food & drug retailers in the United States.
Follow Lisa Kinney on LinkedIn at: https://www.linkedin.com/in/lisa-kinney-4499b12/
Follow Albertsons on LinkedIn at: https://www.linkedin.com/company/albertsons/
Follow Albertsons online at: https://www.albertsonscompanies.com/
Lisa answers these questions:
1) Customer-centric insights & analytics are at the heart of your professional experience. What drew you to this field and what types of data sources do you think as being central to a retailer’s ability to establish foundational business intelligence capabilities for success?
2) Are demographics still primarily relevant in terms of customer understanding or are they more contextual in helping better understand customer segments based upon purchasing behavior? What do you see as the inherent limitations of demographics in analytics?
3) Historically, retailers have leveraged the analytic muscle of its key vendor partners to inform their business analytics. Is that still the case? How are retailers accessing meaningful insights independent of CPG manufacturers and what role do you see these business partners playing going forward?
4) A retailer’s transaction data set is quite rich. How should retailers mobilize and create strategy and actions with this asset and what are the barriers or key to simplifying for merchants to use and action?
5) Can you give us a flavor for some of the problems that retailers are tackling through analytics?
6) How important are analytics in supporting eCommerce and full-funnel retail media marketing?
7) How do retailers or brands trying to create a customer centric, data driven culture get started? What are some of the lessons learned throughout your career you can share to help accelerate success and avoid some of the pitfalls you have had to learn and pivot to avoid?
8) Any words of wisdom for peers or early in their careers that you can offer to help them navigate this ever changing industry of data, analytics, and change management?
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VP, Customer Analytics & Market Intelligence - Albertsons Companies
Lisa Kinney is currently the Vice President of Customer Analytics and Market Intelligence, reporting to the Chief Marketing Officer at Albertsons Companies.
Lisa joined Albertsons in 2018, spearheading customer strategy, data, analytics, and business transformation. Her executive influence has quickly pivoted the company’s public mission from growing profitable sales to building deep and lasting relationships with customers. She is often a sought-after internal consultant, advising on technology, brand, and data investments while leading efforts to build the organization’s customer strategy. Her team has grown exponentially securing investments in talent, data, and capabilities to evolve Albertson’s customer solutions to accelerate Albertsons business transformation efforts.
Today, Lisa serves as the organization’s consultant for customer strategy and business transformation with direct day to day engagement across all executive functions in the business. Lisa leads many of the organization’s redesign efforts focused on bringing to life Albertsons’ newly defined customer strategy, endorsed by the Board in 2021.
Lisa’s industry experience spans three decades and is a known practitioner and passionate believer in the power of customer-driven strategy and its pragmatic integration into an organizations ecosystem, focused primarily on marketing tenants and merchandising processes. She has served as a consultant to industry-leading brands and global retailers, focused on loyalty strategy and activation, defining, and building lifetime value through cu… Read More
